This section contains answers on frequently asked questions we commonly get from our customers. Though, if you can't find the information you need, you're welcome to ask us anything via e-mail
Activation Codes, Key Files and Download Access
Virtual products (activation codes, credits, server access etc)
These products are being completed within 24 hours after payment is cleared.
How to activate your Flasher or Unlocker Box?
First of all you need to install main software from the official site. You must know the serial number of the box. The serial number allows you to register at official website and to gain access to support area for activation.
What can I do if I still do not know where or how to activate the Box?
If you still do not know where or how to activate your box then you may contact us by logging in to our message centre and providing us with the following information required:
- Order number
- Full Box Name
- Serial Number of Box
What are the payment options/methods available?
If you send payment by Paypal, your order will usually confirm within 24 hours unless otherwise specify. Yes, you can use Paypal Mass Pay for your order and please seek the advise of your paypal account manager on how to make payment by PayPal Masspay. Paypal (http://www.paypal.com) is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. They maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. They test our security systems regularly and also contract with outside companies to audit our security systems and processes.
Skrill (Moneybookers) is a modern soliutions that help to pay with your credit card via secure server. It is developed with the same demands on security and performance as the sites used for bank services and share trading. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 128bit encryption, certified by VeriSign.
Bank (Wire) Transfer
Making payment via bank transfer please follow the information that is sent to your email after placing the order if you have chosen bank transfer as payment method. It normally takes about 3-5 business days for bank to move your money to our bank account.
Western Union and Money Gram
If you have chosen WU or MG as payment method please follow the e-mail where all details for transfer are provided.
Will the package be delivered to my home/office address? Will I be notified by the courier?
Yes. It will be delivered to address stated on your shipping details if you have provide a valid and updated contact number so that you could be within reach at all times. Failing to contact you, the courier will send iboxstore notification to assist in contacting you.
However, please ensure that you also check with your local post office regularly for AIRMAIL because sometimes airmail does not inform you when your package has arrived and also sometimes does not deliver to your door.
Is the custom duty & tax included in the shipping cost I am paying and what is the import tax of my country?
No, duty & tax (custom charges) are EXCLUDED from the total amount you are paying for shipping cost. For tax and duty charges you have to contact your local custom authorities as they could provide you the updated rates charges for imports to your country destination.
Iboxstore will not be responsible for any extra charges incurred by the courier company or the local custom, to get your package delivered to you.
This is the time from when the parcel leaves our warehouse until it arrives at your designated destination. Please refer to the guide as stated below on the shipping times for the various shipping agents.
Fedex - 3 to 7 days, DHL - 3 to 7 days, TNT - 3 to 7 days, UPS - 3 to 7 days, EMS HK - 5 to 10 days, Registered Air Mail - 3 to 8 weeks. Airmail shipment may take 1-4 weeks to reach your destination country. But situation may varies for each country as in some country destinations it can be reliably delivered within 1 week and some even take 6-10 weeks, depending on the reliability of your postal service.
Can I get you to handle my custom charges and I deposit you the amount cost in later times?
No, you cannot. Customers responsible for all custom charges before the release of parcels from the local custom office.
My package is stuck at the custom. What shall I do now?
Please contact your local custom or the local courier in your area and quote them your tracking number. Do inquire them on what is necessary to provide for your package to be release. If you require any documents such as invoice, please do inform us and we will provide it to you.
My package was detained. What can I do now?
Local custom authority can detained your parcel for reason only known to them. If your parcel is detained by your local custom, you will need to take action to communicate and seek to find out why your parcel is detained. If the reason is due to the request of invoice or any related matters to the parcel content or specification, kindly contact us.
The custom confiscated my product. What shall I do now?
Under such condition, you will need to contact your local custom to find out how to get your parcel released. In any case, whereby you require assistance from us to help you in this matter, please contact us. IboxStore cannot be responsible for parcel confiscate by your local custom. It is the responsibility of customer to make sure that your order contains acceptable and approved items for import into the country of destination. We will also not compensate or refund you if your parcel is confiscate by your local custom
IboxStore offers optional shipping insurance at a fee. If you would like to insure your shipment you must contact us after creation your order. You can buy insurance for 2% of items cost. Insurance is offered if you choose DHL, Fedex or UPS as delivery service and you agree that your items will be declared with the whole value as only declared value is covered with insurance.
Damaged or Missing Items
You must fill the claim in the presence of the delivery courier that some items are demaged or missed. Then you are required to make a report to us on damaged or missing item(s) in your package within 24 hours upon receipt of the package. We will not entertain any complaints for damaged or missing items after the 24 hours time frame.
Shipping services providers such as DHL, FEDEX and UPS will only cover the value of the goods as declared on the shipping invoice if the package is missing or damaged by the shipping agent during the transporting of your goods.
The courier service contacted me. My package is missing. Am I going to be refunded?
We will need some time to investigate with the courier service provider and other relevant parties to check on the status of your shipment in order to ascertain that your package is really missing and the cause of it. Once we received their confirmation status, we will proceed with the loss claim. We will only be able to refund or reship to you the value that is being compensated by the courier company. However, if you have already proceeded to do the loss claim, please provide us your claim case ID and/or any other relevant details/documents so that we could make a referral to the courier service provider for confirmation.